Terms & Services

Welcome to Beauty Appoint. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Definitions

“Beauty Appoint,” “we,” “us,” or “our”: Refers to Beauty Appoint.
“Client,” “you,” or “your”: Refers to the salon owners, staff, or any users of our services.
“Services”: Refers to the call management, appointment booking, and customer follow-up services provided by Beauty Appoint.
“Website”: Refers to www.beautyappoint.com or any associated domains.

2. Acceptance of Terms

By using our Website or Services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Website or Services.

3. Changes to Terms

We may revise these Terms from time to time. We will notify you of any significant changes by posting the new Terms on this page and updating the “Effective Date.” Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

4. Use of Services

a. Eligibility

You must be at least 18 years old to use our Services.
You represent and warrant that you have the legal capacity to enter into a binding contract.

b. Account Registration

You may need to create an account to access certain features.
You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.

c. Prohibited Activities

You agree not to use the Services for any unlawful or prohibited activities.
You shall not attempt to interfere with the proper functioning of the Website or Services.

5. Services Overview

a. Call Management

We handle inbound calls on your behalf, following the guidelines and scripts provided by you.
We aim to provide professional and courteous communication with your clients.

b. Appointment Booking

We schedule appointments using your preferred booking system and according to your availability.
We are not responsible for any scheduling conflicts arising from inaccurate information provided by you.

c. Customer Follow-Up

We conduct follow-ups with your clients post-appointment for feedback and engagement.
All communications will adhere to applicable laws and regulations regarding customer contact.

6. Client Responsibilities

Information Provision: You agree to provide all necessary information, instructions, and materials required for us to deliver the Services.
Compliance: You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.
Consents: You must obtain all necessary consents from your clients for us to contact them and handle their personal data.

7. Fees and Payment

a. Pricing

Service fees are detailed in your service agreement or as communicated by us.
All fees are exclusive of taxes unless otherwise stated.

b. Payment Terms

Payments are due according to the schedule outlined in your invoice or agreement.
We accept payment methods as specified on our Website or in your service agreement.

c. Late Payments

Late payments may incur interest charges as permitted by law.
We reserve the right to suspend or terminate Services for overdue accounts.

8. Cancellation and Termination

a. Cancellation by You

You may cancel the Services by providing written notice in accordance with your service agreement.
Fees for Services rendered prior to cancellation are non-refundable unless otherwise specified.

b. Termination by Us

We may suspend or terminate your access to the Services without prior notice for breach of these Terms or any applicable law.

c. Effect of Termination

Upon termination, all rights granted to you under these Terms will cease.
Sections intended to survive termination (e.g., indemnification, limitation of liability) will remain in effect.

9. Intellectual Property Rights

a. Ownership

All content, features, and functionality on the Website and Services are owned by Beauty Appoint or its licensors.

b. Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Services for your business purposes.

c. Restrictions

You shall not reproduce, distribute, modify, or create derivative works of any content from the Services without our prior written consent.

10. Confidentiality

Both parties agree to keep confidential all proprietary and non-public information obtained from the other party.
Confidential information shall not be disclosed to any third party without prior written consent, except as required by law.

11. Privacy

Our use of personal data is governed by our Privacy Policy.
You agree to our collection, use, and sharing of information as described in the Privacy Policy.

12. Warranties and Disclaimers

a. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.
We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

b. No Guarantee

We do not guarantee that the Services will be uninterrupted, error-free, or secure.

13. Limitation of Liability

Exclusion of Certain Types of Damages: Beauty Appoint shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Cap on Liability: Our total liability shall not exceed the amount paid by you for the Services in the twelve (12) months preceding the claim.
Basis of the Bargain: The allocation of risk is an essential element of the basis of the bargain between the parties.

14. Indemnification

You agree to indemnify, defend, and hold harmless Beauty Appoint and its affiliates from any claims, liabilities, damages, losses, and expenses arising out of or related to:

Your use or misuse of the Services.
Your violation of these Terms or any applicable law.
Infringement of any third-party rights by you or your clients.

15. Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, natural disasters, or Internet outages.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of [England and Wales]/[Your Jurisdiction], without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in [Your Jurisdiction].

17. Dispute Resolution

a. Negotiation

In the event of a dispute, the parties agree to attempt to resolve the issue through good faith negotiations.

b. Mediation and Arbitration

If negotiations fail, disputes may be referred to mediation or arbitration in accordance with the rules of [Appropriate Arbitration Body], if mutually agreed upon.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

20. Entire Agreement

These Terms, along with any service agreements and the Privacy Policy, constitute the entire agreement between you and Beauty Appoint regarding our Services and supersede any prior agreements.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Terms and Conditions